Moving To The New Novell ZENworks Suite

On February 25th, we introduced the new Novell® ZENworks® Suite. This new suite includes:

• ZENworks Asset Management
• ZENworks Application Virtualization
• ZENworks Configuration Management
• ZENworks Endpoint Security Management
• ZENworks Full Disk Encryption
• ZENworks Patch Management
• Novell Service Desk, Incident Management Edition

This suite replaces all previously released ZENworks bundles and suites. That means that if you had one of our previous suites, you are automatically getting one or more new products.

To use your new products, just go to the Novell Customer Center and retrieve your new license keys. You’ll also need to upgrade to the latest version of your ZENworks products, if you’ve not already done so.

So what new products are you getting, and will it affect what you pay? Below are the five most common upgrade scenarios.  A small percentage of our customers have older or less common bundle options—usually these are part of our academic or school-level buying programs.

If you have one of these suites, or if your suite isn’'t mentioned here, please contact your Novell sales representative for more information.

I have ZENworks Configuration Management, Advanced Edition

You will get five new products for the same list price.

Today you have:

• ZENworks Configuration Management
• ZENworks Patch Management
• and three products that are no longer supported: ZENworks Handheld Management, Linux Management (integrated into ZENworks Configuration Management) and Server Management (integrated into ZENworks Configuration Management).

With the ZENworks Suite, you will still get:

• ZENworks Configuration Management
• ZENworks Patch Management as well as ZENworks Asset Management,
• ZENworks Application Virtualization,
• ZENworks Endpoint Security Management,
• ZENworks Full Disk Encryption and
• Novell Service Desk, Incident Management Edition.

The combined list price for maintenance and patch content subscription remains the same.

I have ZENworks Configuration Management, Enterprise Edition

You will get three new products and pay a lower list price for licenses and maintenance and patch content subscription. There will be more SKUs, but the overall list price of all these SKUs will be lower.

Today you currently have:

• ZENworks Asset Management,
• ZENworks Configuration Management,
• ZENworks Endpoint Security Management,
• ZENworks Patch Management
• and three products that are no longer supported: ZENworks Handheld Management, Linux Management (integrated into ZENworks Configuration Management) and Server Management (integrated into ZENworks Configuration Management).

With the Novell ZENworks Suite, you will still get ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management and ZENworks Patch Management. You will also get:

• ZENworks Application Virtualization,
• ZENworks Full Disk Encryption and
• Novell Service Desk, ITIL Edition.

You will have SKUs for maintenance, a patch content subscription and the Service Desk ITIL subscription, with a slight decrease in your overall maintenance renewal list price.

I have Novell Endpoint Lifecycle Management Suite, with Patch subscription

You will get three new products and pay a slightly higher list price for maintenance (this will not take effect until your next renewal). There will also be a few more SKUs in your renewal.

Today you have:

• ZENworks Application Virtualization,
• ZENworks Asset Management,
• ZENworks Configuration Management,
• ZENworks Patch Management and
• two technician licenses for Novell Service Desk Incident Management Edition.

With the Novell ZENworks Suite, you will also get:

• ZENworks Endpoint Security Management,
• ZENworks Full Disk Encryption and
• Novell Service Desk Incident Management.

Note that we have changed the licensing from “named technician” to “per seat” for Novell Service Desk for this new suite. You will now receive as many Service Desk licenses as you have ZENworks Suite licenses (you can still purchase Novell Service Desk Technician licenses, if you desire).

You will have SKUs for both maintenance and patch content subscription, which results in a slight increase in list-price renewal. Please contact your Novell sales representative if you have questions.

I have Novell Endpoint Lifecycle Management Suite, without Patch subscription

You will get three new products and pay a slightly higher list price for maintenance (this will not take effect until your next renewal).

Today you have:

• ZENworks Application Virtualization,
• ZENworks Asset Management,
• ZENworks Configuration Management and
• two technician licenses for Novell Service Desk, Incident Management Edition.

With the Novell ZENworks Suite, you will also get:

• ZENworks Endpoint Security Management,
• ZENworks Full Disk Encryption and
• Novell Service Desk, Incident Management.

As before please note that we have changed the licensing from “named technician” to “per seat” for Novell Service Desk for this new suite.

You will have a slight increase in list-price maintenance at your next renewal. Please contact your Novell sales representative if you have questions.

I have Novell Endpoint Protection Suite

This is the only case where you will not be upgraded to the Novell ZENworks Suite.  Novell Endpoint Protection Suite is going away and will be replaced with its two component products: ZENworks Endpoint Security Management and ZENworks Full Disk Encryption.

If you had two years of maintenance on Novell Endpoint Protection Suite, you will now have two years of maintenance on each of ZENworks Endpoint Security Management and ZENworks Full Disk Encryption. You will also continue to own your licenses for Novell Endpoint Protection Suite.

I have Novell Total Endpoint Management Suite

You will have everything you currently have, plus a better version of Novell Service Desk, and will pay a slightly lower list price.

Today you currently have all the ZENworks products except ZENworks Mobile Management, plus two technician licenses for Novell Service Desk, Incident Management Edition.

With the Novell ZENworks Suite, you will retain all the ZENworks products you have now, plus you will get the full ITIL-certified edition of Novell Service Desk. Note that we have changed licensing from “named technician” to “per seat” for Novell Service Desk for this new suite.

You will now receive as many Service Desk licenses as you have ZENworks Suite licenses (you can still purchase Novell Service Desk Technician licenses, if you desire). You will have three renewal SKUs, one for maintenance, one for patch content subscription (if you want Patch content) and one for Novell Service Desk ITIL subscription. Your overall renewal list pricing will be slightly lower.

“Customers will  get at least one new or enhanced product”

Conclusion

With the Novell ZENworks Suite, our previous suite customers will get at least one new or enhanced product, and some will be getting many new products. We’re excited to deliver this additional value to you. You already know the ZENworks Control Center, server and agent, so for many of the new capabilities you’ll be getting, there’s no new console to learn or new server or agent to deploy.  

Launching your new products can be as easy as retrieving your new license keys from the Novell Customer Center. Now that you know what new products are waiting for you, it’s time to go try them out.