Normality: Redefined and Reclaimed

by Derek Britton.

What a unique year we have had. As a one-word summary, we could all offer a few suggestions, but I would go with challenging. Hardly anyone has ended the year without having embarked on some journey of tremendous change and in many cases difficulty. The pandemic is, of course, at the heart of this. For many organizations too, 2020 has been a year of change and a year of overcoming unprecedented challenges.

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