Did I use GroupWise as a verb? I did! Verbs indicate action and I wanted to make a point that GroupWise is action software. You use it to communicate, organise tasks, keep track of appointments, manage contacts etc… So I am asking, how do you GroupWise?
How you GroupWise is one of the things that is at the top of my list to improve. Ask the engineering team, we are always talking about how you GroupWise and how we can improve your GroupWise experience. One thing I hear over and over when visiting customers is that their end users felt the client is old, no improvements, felt dated etc… I don’t understand that. We update the client, add new features, improve functionality with each release.
So why was this the perception of GroupWise? My user experience with GroupWise was vastly different from what was being reported to me. Then I started visiting with end users and I saw the problem. So many of our users GroupWise today the same way they would GroupWise with 6.5!
After asking a lot of questions I found there were a lot of reasons for this. Some users were comfortable with it. I get it, change can be difficult. Some users didn’t know it could be changed or even that GroupWise had changed! Some administrators didn’t want change, that meant help desk calls. I understand that, but in the long run we make the problem worse. Users actually want change and are used to change and if we don’t give it to them, they get a negative feeling about the software.
This article was first published in OHM Issue 37 (2017/2), p20-22.
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